Mass Effect Andromeda- PC crashes, errors, animation bugs, black screen, stuttering, fps drops, screen resolution issue, connection problems, lags and other performance fixes

The highly anticipated game of the year, Mass Effect Andromeda is finally out in North America while Europe players have to wait another day. Though many of you have already got a taste of it via EA/Origin trial access and to most players, it wasn’t as sweet enough. The trial access was under immense criticism owning to the flawed character animations and unfortunately, we would not see a patch for it anytime sooner. The game got pretty average reviews of around 7 out of 10, which if compared to the previous Mass effect games (9 and above out of 10) is considered pretty low. This is not only because of the performance issues (which is still decent enough) but also due to a lackluster plot and loose characterization/dialogue system. In this article, we have jotted down the workarounds for the common technical issues that players may encounter during the game. Before going through the fixes, it is recommended that your system should meet the system requirements below.

Minimum Specifications:

  • OS: 64-bit Windows 7, Windows 8.1 and Windows 10
  • Processor: Intel Core i5 3570 or AMD FX-6350
  • Memory: 8GB RAM
  • Video Card: NVIDIA GTX 660 2GB, AMD Radeon 7850 2GB
  • Hard Disk: At least 55 GB of free space
  • DirectX: DirectX 11

Recommended Specifications:

  • OS: 64-bit Windows 7, Windows 8.1 and Windows 10
  • Processor: Intel Core i7-4790 or AMD FX-8350
  • Memory: 16GB RAM
  • Video Card: NVIDIA GTX 1060 3GB, AMD RX 480 4GB
  • Hard Disk: At least 55 GB of free space
  • DirectX: DirectX 11

1. Mass Effect Andromeda PC: Black Screen/Corsair Utility fix

Many players have reported that they were bumping into a black screen issue on game startup and sometimes, it was occurring after playing for few hours. The issue would go and come causing the players to lose their progress completely. As per the latest news, there is an official patch out that should fix this issue. If not, then try the following steps-

  • Check if you have Corsair Utility Engine installed. If yes, then uninstall it and relaunch the game.
  • Try running the game in windowed/borderless windowed mode.
  • Make sure that you have not overclocked your graphics card.
  • You should also check that the in-game resolution matches the resolution supported by your display device so that there should not be any conflict.
  • If you are using HDMI, try unplugging the HDMI cable from TV and launch the game. Wait a few mins before replugging the HDMI cable back into the TV.

2. Mass Effect Andromeda PC- Crash at startup/ CTD/ Game not responding/ APPCRASH:-

  • Update your Nvidia and AMD drivers to the latest versions. Nvidia has released their newest Game Ready 378.92 driver for Andromeda which you can get it from here.
  • Disable antivirus/firewall or add game to the exception list of the antivirus software.
  • Disable all recording softwares like Fraps, MSI AfterBurner, D3DGear etc. They may conflict with your DirectX Direct3D settings resulting in a crash.
  • If your game is crashing while going full screen, try playing in windowed mode.
  • VC++ error- If you are getting this error, you need to reinstall your redistributables from the redist folder of the game installation directory. Restart PC and verify game files.
  • Registry clean using CCleaner can also fix some of the crashes. You can download CCleaner from here.
  • For any DLL error or APPCRASH issue, it is recommended to do a clean install of Directx. Or, you can download the missing DLLs from here and paste them in the game directory.

3. Mass Effect Andromeda PC- Low FPS/ Stuttering/ freezes/ lags fixes:-

  • Updating your Nvidia and AMD GPU drivers is a must.
  • If you are facing optimization issues, severe lags or stutters; you can try turning down shadows, MSAA and adjust other graphics settings. Updated GPU drivers is mandatory.
  • Uninstall/disable AsusGameFirstService.exe from your system. Disable any kind of gamepads (especially ASUS) on your system, as this has reportedly improved performance for many players.
  • For AMD users, disable Raptr from task manager. Disable any other intensive applications that may be running in background. Also try setting ‘Tessellation mode’ to 8x/16x and 'Texture Filtering Quality' to Performance from your latest Crimson edition Radeon software to fix frame rate drops.
  • For Nvidia users, go into your control panel 3d settings. Make sure that ‘Power Management Mode’ option should be set to ‘Prefer Maximum Performance’.
  • If you are experiencing screen flickering or frame-pacing issues, disable Crossfire/SLI and run the game using a single GPU.
  • Turn off all overlaying softwares and disable any recording softwares like Fraps, D3DGear, MSI Afterburner etc. Disable ShadowPlay.
  • Disable third party background apps and set High Priority for the game in Task Manager. Disable any kind of overclocking.

4. Mass Effect Andromeda PC- Game not launching but running in Task Manager fix:-

Your firewall or antivirus may be blocking ActivationUI.exe which is needed to start the game for the first time.
Add it (default location C:\Program Files (x86)\Origin Games\Mass Effect Andromeda\core\ActivationUI.exe) to your firewall or antivirus whitelist and try launching the game again.

5. Mass Effect Andromeda PC- Ryder stuck/ Animation bug fix:-

To fix these animation issues, you should try switching between combat and exploration mode. Try Fast travelling or jumping, opening/closing your scanner. If not, then try saving and restarting game.

6. Mass Effect Andromeda PC- HDR issue:-

AMD users can try toggling HDR on/off from their Crimson Radeon settings. Alt-tabbing out and back into the game should also fix this issue.

7. Mass Effect Andromeda PC- Wrong Resolution detected issue fix:-

Many players have reported that the screen resolution doesn’t get saved and applied on changing. One thing is updating your graphics drivers can fix this issue. If it doesn’t, then try the following steps:

  • Go to your 'Documents\BioWare\Mass Effect Andromeda\Save' folder.
  • Open the “ProfOpts_profile” with notepad.
  • Search for the line 'GstRender.ResolutionWidth' and set it to '1920'
  • Search for the line 'GstRender.ResolutionHeight' and set it to '1080'

Set the resolution number to whatever you want it to be. Save the file and make it ‘Read-Only’.

8. Mass Effect Andromeda PC- Multiplayer Connection/NAT issues:-

Many players have reported that the screen resolution doesn’t get saved and applied on changing. One thing is updating your graphics drivers can fix this issue. If it doesn’t, then try the following steps:

  • Make sure that your firewall/antivirus is not blocking the game.
  • Refrain from using any proxy servers or VPNs.
  • The given ports should be open.
    - TCP: 443, 17503, 17504, 10000-19999, 42210, 42130, 42230
    - UDP: 3659, 10000-19999

Heads Up: Mass Effect Andromeda Standard Edition is available for $59.99 on Origin.

Contact the author at amit@forceclaw.com

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