Tom Clancy’s The Division- PC crashes, Delta/Romeo/Mike errors, bugs, tweaks, low fps, lags, stuttering, black screen, connectivity issues and performance fixes

BY AMIT BARAN ROY   |   Tom Clancy’s The Division is finally launched for PC, PS4 and Xbox One after an extensive beta session. While most of the errors and crashing issues were solved during the Beta sessions, there are still issues popping up for several players on launch day. The game is working great for the consoles right now but as usual, PC users are experiencing certain bugs and issues. Ubisoft has been supportive too as they are consistently working to fix up the server issues on launch day. While some unsolved issues may require official Ubisoft patches to get fixed, here are some of the common workarounds and fixes that can help some of the players out there. But, before that check out the required specs needed to play the game.

Minimum Specifications:

  • Supported OS: Windows® 7, Windows 8.1, Windows 10 (64-bit versions only)
  • Processor: Intel Core i5-2400 | AMD FX-6100, or better
  • RAM: 6GB RAM
  • Video Card: NVIDIA GeForce GTX 560 with 2 GB VRAM (current equivalent NVIDIA GeForce GTX 760) | AMD Radeon HD 7770 with 2 GB VRAM, or better – See supported List*
  • Notebook support: Laptop models of these desktop cards may work as long as they are on-par in terms of performance with at least the minimum configuration
  • DirectX: Version 11
  • Hard Disk Space: 40GB
  • Optical Drive: DVD-ROM Dual Layer
  • Peripherals: Windows-compatible keyboard, mouse, headset, optional controller
  • Multiplayer: Broadband connection with 256 kbps upstream, or faster

Recommended Specifications:

  • Supported OS: Windows® 7, Windows 8.1, Windows 10 (64-bit versions only)
  • Processor: Intel Core i7-3770 | AMD FX-8350, or better
  • RAM: 8GB RAM
  • Video Card: NVIDIA GeForce GTX 970 | AMD Radeon R9 290, or better – See supported List*
  • Notebook support: Laptop models of these desktop cards may work as long as they are on-par in terms of performance with at least the minimum configuration
  • DirectX: Version 11
  • Hard Disk Space: 40GB
  • Optical Drive: DVD-ROM Dual Layer
  • Peripherals: Windows-compatible keyboard, mouse, optional controller
  • Multiplayer: Broadband connection with 512 kbps upstream, or faster

1. Delta 20010186 Error Fix:-

This is one of the most common error that players are facing on launch day. This can be due to either the Ubisoft servers are actually down or your system is failing to establish proper connection to the servers due to port issues, poor connectivity or firewall/antivirus block. Make sure that the required ports are open and your game should be added to the exceptions list of your antivirus application. Note that you can face a different Delta error code too but all Delta errors are related to server issues. Try out the following steps too if required:

  • Open CMD using administrator rights.
  • Type the following four commands in four different line and restart your system
  • netsh advfirewall reset
  • netsh int ip reset
  • netsh int ipv6 reset
  • netsh winsock reset

Also, make sure that you are not running any VPN software in the background.

2. Crash at startup/ The Division not starting/ DLL (APPCRASH) fix:-

Try out the following workarounds to get to the game as quickly as possible.

  • It goes without saying that your GPU drivers should be up to date. Nvidia has launched their Geforce Game Ready 364.51 WHQL drivers for this game. If the new drivers doesn’t work out, you can very well roll back to your previous stable drivers.
  • Game getting minimized on launch- Many users are facing this issue and a possible solution for this issue is to go to My Documents/My Games/The Division/ and edit the state.cfg file. Search ‘FullScreen’ and set it to true. Or, you can try deleting the Division folder entirely and relaunch the game. It will create a new folder the next time. Also, turning off the Super Sampling (DSR/VSR) option in your Graphic control panel has fixed it for some players.
  • Disable any background softwares that may be running.
  • Registry clean using CCleaner can also fix some of the crashes. You can download CCleaner from here.
  • If your game is crashing due to some DLL failure, it can be due to improper Directx install. Make sure to download the missing DLLs from here and paste them in the game directory.
  • Verify your game files from Uplay or Steam. If there are missing or corrupted files, you need to re-download them.
  • Also, during the Beta, running the game in compatibility mode for Windows 7 has fixed it for some players.
  • If you are not sure of the error, just check if you are getting any specific error details in Windows logs: Right click My Computer > Manage > System Tools > Event Viewer > Windows Logs > Application.
  • Similarly, you can check your dxdiag logs as well. Press "Windows-R" and enter "dxdiag" to run the DirectX Diagnostic Tool. Open the "Display" tab to see the status of Direct3D and other graphics components in DirectX. Go to the "Notes" box to find out any errors with Direct3D and tell us if you get any errors or not. If everything is fine, then the "Notes" section will read 'No Problems Found'.
  • For more errors, you can check out the Ubisoft forum here.

3. Nvidia Driver issues- Multiple monitor configuration fix:-

As said above, there has been reports that the new Game Ready drivers are quite unstable and resulting in crashing the game. In that case, try out the following steps:-

  • Disconnect one monitor (if you have more than one connected monitor) during the driver installation and reconnect once completed.
  • Uninstall the driver through Windows Safe-Mode and revert to a previous version.

4. Black Screen on startup/ Resolution fix:-

This error is due to the unsupported resolution between the game and the display monitor. This is causing players to get a black screen with background music still on. Try the following steps:-

  • Press Alt+Enter. This will switch to the Windowed mode. Change to the desired resolution which is supported by the display screen from the in-game menu.
  • If the above didn’t work, then try the following.

  • - Go to Documents\My Games\Tom Clancy’s The Divison
    - Open GFXSettings.Rogue_x64 (back it up before you do)
    - Change the “width” and “height” values to match your resolution
    - Change Windowed to Fullscreen
    - Save and start the game

5. Low FPS/Stuttering/Bad performance:-

The Division is a graphics intensive game. Hence, if you don’t very well meet the recommended GPU specifications, you need to turn down in-game graphics settings a bit to achieve a smooth experience with the game.

  • Make sure the GPU drivers are up to date and your system is plugged in while playing. Turn off Vsync and reduce other in-game graphics settings by a bit.
  • For AMD users, disable Raptr from task manager. Disable any other intensive applications that may be running in background. Also try setting ‘Tessellation mode’ to 8x/16x from your Crimson edition Radeon 16.2.1 software and turn off Vsync there too.
  • For Nvidia users, Disable SLI and set the ‘Power Management Mode’ option to ‘Prefer Maximum Performance’. If the 364.51 WHQL Game Ready drivers are causing crashing issues, try rolling back to previous stable drivers instead.
  • In Task Manager, set High Priority for Tom Clancy’s The Division process thread.
  • Disable any recording software like MSI afterburner, Fraps, Dxtory, D3DGear to maximize performance.
  • Memory Leaks:- Though it is not a game specific issue but knowing the fix helps. Users can experience severe memory leaks with low RAM (below 6GB). To fix it to some extent, try the next steps. Right click MyComputer > Properties > AdvancedSystemSettings > Advanced > Performance Settings > Advanced > Change Virtual Memory. Set page file for C drive to be anything high (say 5GB), then it may fix majority of the lag.

6. Sound issues and workarounds:-

PC users have earlier reported various kinds of sound issues during the Beta. Two possible workarounds are as follows.

  • Change the sound quality in the PC’s sound settings:
    - Right click on the speaker icon in the taskbar
    - Select Playback Devices
    - Click on your Default Device
    - Open the Properties
    - Switch to the advanced tab
    - Set the Default Format to 16bit, 48000 Hz (CD Quality)
  • Turn the game audio all the way up, and use either the volume control in Windows or the physical knob on your speakers/headphones to control the levels.

7. Romeo/Mike errors:-

This is again a server related issue. Ubisoft is consistently working on it. Try reconnecting and make sure your router is set up properly from your side.

8. White Screen after launch:-

Many players have reported that they are stuck at white screen on launching the game. Note that The Division requires a high end rig. According to Ubisoft, it is an indication that your rig doesn’t meet the system requirements and upgrading your system is the only possible fix for this.

9. Fix Activating Agent Issue in The Division:-

  • While in Safe House, if you have trouble contacting and activating the agents then try exiting the Safe House and Enter after few minutes.
  • Restart your console to create a new instance and enter the safe house with new players.

10. Red Screen Respawn fix:-

This was an error from the Beta. Thought of mentioning this if it ever reappears in the full game. The problem was, after the death of the character, the player respawn at the checkpoint and the screen started turning red. Developers were notified and they were working on it. The only possible workaround was to quit the game and restart again. Though it was a temporary solution back then.

11. Mouse and Keyboard not working/controller issue fix:-

Try disconnecting and reconnecting the peripherals. You need to restart the game to make it work. Make sure that your gamepad is not plugged in when you are using your mouse and keyboard.

Contact the author at amit@forceclaw.com

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